The SayPro Chief Service Provider Management Office plays a major role to develop and manage service provider methods and operating procedure. Develop and manage purchasing and contracting methods and operating procedures for service provider contracting and partner contracting. Develop and manage performance monitoring methods and operating procedures for delivery, monitoring and evaluation. Develop and manage a complaint management and resolution system (CMRS) and establish and run a user care and call centre. Develop and manages a Service Provider Registration System, including methods and operating procedures for maintaining its currency and relevancy.