SayPro SAQA Training Material 36115

Product Summary


        Associated assessment criteria for fundamental learning

Competence is evident when learners are able to:

Show a clear understanding of complex issues under discussion in one-on-one or group situations
Manage discussions and/or conflicts sensitively
Identify and challenge the underlying assumptions, points of view and subtexts in spoken texts when appropriate, and clarify understanding or sustain interaction
Analyse and adjust ones responses to spoken texts in relation to audience, purpose and context accordingly
Identify characteristics of a speaker
s style, tone and mannerisms that attract or alienate an audience with reference to the particular effect of each feature in creating audience response
Describe, explain and judge the impact of spoken discourse

Adopt reading strategies appropriate to the purpose
Draw conclusions from a synthesis of information from texts and make generalizations of patterns and trends about purpose and audience
Understand surface and embedded meanings in the text and present a viewpoint
Identify and explain the effect of an authors values and views on selected texts in terms of the impact on meaning and target audience
Cite evidence from texts in defence of a position
Explore the effects of content, language and style on readers
responses in specific texts
Identify and explain the impact of different writing techniques on reader perspective in terms of the particular effect produced by each
Analyse the influence of specific language structures and features

Write imaginative texts that are convincing and appropriate to the topic and purpose
Write expository texts that are well developed with respect to clearly articulated purposes, using fully developed paragraphs and resulting in a unified text
Choose the narrative voice appropriate to context, purpose and audience
Sequence points in an argument logically and deliberately to build up to a convincing conclusion
Check text for coherence, logical sequence and structure; identify and adjust weaknesses and errors to improve coherence and flow
Rearrange information in ways that promote interest in, and impact of, the text for a defined target audience > Check layout, spelling, punctuation and syntax for accuracy and readability
Check the whole, completed text against the purposes for writing to verify that these purposes have been satisfied

Identify relevant learning resources
Utilise and manage learning resources through appropriate selection and cross-referencing of information and acknowledgement of sources
Formulate learning strategies by selection of specific tried techniques
Summarise and use information in the learning process
Synthesize and contextualise answers pertaining to relevant questions
Read, interpret, analyse and synthesize texts for detail in a given context
Communicate with others in groups or as individuals
Organise and use occupational learning materials for optimum learning
Understand and use layout, presentation and organisational features of learning materials effectively
Engage with and, if needed, clarify technical language
Conduct basic research, and analyse and present findings
Identify and define appropriate topic and scope
Plan and sequence research steps appropriately
Apply research techniques
Categorise, classify and sort information
Analyse research findings in the appropriate format
Make conclusions and recommendations
Lead and participate actively in group learning situations
Apply responsibilities in the team and group work conventions in learning situations
Practise conflict management and negotiating techniques
Work in a team to achieve meaningful products, outcomes and goals
Describe and discuss features of the occupational environment
Describe and discuss ways in which these features affect learning processes

Associated assessment criteria for core learning

Competence is evident when learners are able to:

identify factors of production and opportunity cost
illustrate the market economy model and realise that the model has limitations

  1. define market supply, demand, law of demand, law of supply and market equilibrium
    use a supply schedule to illustrate a supply curve and know the factors that cause a shift in the supply curve and in what direction the shift will be
    demonstrate how prices are determined through an interaction between supply and demand
    show the impact that shifts in demand and supply have on equilibrium price and quantity

distinguish between micro- and macroeconomics
understand the importance of national accounts
explain the difference between real and nominal values
identify the components of total expenditure and their relative weight for South Africa
identify the shortcomings of gross domestic product (GDP) as a measure of economic activity

identify the supply of money in South Africa
use the equation of exchange
illustrate the financial system
explain the function of the South African Reserve Bank

discuss market failures, the functions of the government and the sources of government revenue
distinguish between VAT, personal income tax and company tax
describe the characteristics of a good tax system

explain the concept of economic growth, understand the factors that determine economic growth and understand the distinction between economic growth and development
define unemployment and explain how it is measured
discuss unemployment rates
discuss the various causes of unemployment
define inflation and discuss the measures
discuss the causes and effects of inflation

assess the various strategies for entering the business world as an entrepreneur
discuss the concept “entrepreneurship”
discuss the role of the entrepreneur and his business in the community
explain how the entrepreneur and his business apply available resources to satisfy peoples` needs
explain the advantages and disadvantages of small and medium enterprises and of entering the business world as an entrepreneur
discuss the sources of ideas for entrepreneurship and the resources needed to start their own business
evaluate the various ways of starting their own business, namely buying an existing business, franchising or starting a new business
evaluate the various forms of legal ownership of a business
outline the steps in conducting a feasibility study into starting a new business or acquiring an existing business or franchise

discuss the general management tasks of planning, organising, leading and control
discuss the role and function of each of the functional management areas, namely marketing management, financial management, production management, purchasing management and human resource management

record transactions in the books of an enterprise
post these transactions to the general ledger
draw up an income statement and balance sheet to report on the financial result and financial position of the enterprise
draw up a budget and evaluate previous budgets
explain the various control measures in accounting

discuss the law of contract with reference to contracts of sale, contracts of lease, contracts of insurance, credit agreements, the law of agency and contracting on behalf of an enterprise
discuss the obligations of employers and employees in the work environment
explain the various paying instruments and their legal implications
explain how taxation affects the small and medium enterprise
outline the dispute resolution processes available to employers and employees

distinguish between pure risk and financial risk
evaluate the risk in a given context
formulate a strategy for dealing with the various types of risk

perform all the basic numeric operations
calculate percentages
draw and interpret simple graphs
perform break?even analysis
calculate linear depreciation
formulate a linear planning model, represent it graphically and calculate optimum solutions
apply decision theory

discuss individual differences and interpersonal relations in the workplace
explain the factors that contribute to organisational effectiveness, including group dynamics and how leaders motivate people to work together
give an outline of how a manager should deal with problem cases
give guidelines for improving personal productivity
outline the steps in planned change in an enterprise

explain the basic communication model
discuss cultural norms, rights and values
discuss trans-cultural communication problems and how to overcome them by building a strong corporate culture

discuss the core values of a strong organisational culture
discuss the different approaches to the solution of moral problems

explain what the BODMAS rule is
apply the rule to various mathematical calculations
apply the four most basic laws of operation as well as their derivative laws
understand the fundamental characteristics of inequalities
define amounts and equations in terms of “greater than” or “less than”

apply the basic rules when attempting approximation
round numbers off to the nearest decimal required

know what an equation is and how to recognise and define one
substitute values in equations and solve them

identify the difference between concepts such as average, median and mode
calculate averages utilising the information provided
define dispersion as a concept
apply the theory to equations

calculate the total income or total expenses for specified periods of time
understand the difference between a company running at a loss or making a profit
able to calculate profit and loss figures

define the concept “percentage”
convert figures into percentages
calculate simple interest
explain the principles upon which financial institutions operate with regards to percentages and interest
calculate interest payable and interest earned on basic financial transactions
calculate trade discount and settlement discount

know what value added tax (VAT) is
calculate the value added tax on amounts inclusive and exclusive of value added tax

identify the concepts of budget and budget control
list the functions and aims of budget control
discuss the advantages and disadvantages of budgets and budget control
name the important aspects of preparing budgets
distinguish between the different types of budgets
discuss the important aspects of budgeting, including the human factor, the budget period, budget personnel and budget factors
explain zero-based budget

define shares and the JSE
discuss what makes shares increase and decrease in value
analyse a company and the market
explain what unit trusts are

work out a personal budget
keep personal records
identify what different accounts a bank offers: savings, current, transmission
explain how to apply for credit
distinguish between life insurance, investments and health insurance schemes
explain short-term insurance, household goods insurance, all risk insurance and personal liability insurance
list important notes to remember when buying a motor vehicle, renting or furnishing their home

name career options available in the finance sector

define human resource management and its related activities by drawing a model of human resource management

apply the 8-step job analysis process to the organisational context
systematically investigate the tasks, duties and responsibilities of a job

utilise Maslows, Hertzbergs and McGregors theories to explain an organisations success/failure in the competitive environment

ensure that the organisation has the correct employees to meet their needs
apply the workforce planning process to the development of a workforce plan

attract a pool of job candidates who meet the organisations needs in terms of skills and qualifications by following a 9-step recruitment process
identify candidates who possess the necessary skills, abilities and personality to fit into the organisation
s culture by applying a 5-step selection process
introduce and orientate new employees to the organisation using the induction process

manage performance and give feedback on performance by applying a 4-step performance management process

identify the 3 factors that determine levels of compensation using job evaluation and compensation surveys
follow the 2 steps in designing a fair compensation structure

identify mandatory benefits as controlled by legislation as well as voluntary benefits that the organisation should include in the condition of service

utilise the various acts and legislation in South Africa which provide for the development and implementation of a human resource system with an integrated approach to education and training

determine training needs by utilising a 4-phase training process
identify training methods
develop a training programme
implement a training process
evaluate the training process

identify the elements that need to be in place for people to be in a career as opposed to a job
align individual career planning and organisation career management
embark on activities for career planning in order to ensure alignment and an optimal match that would meet individual and organisational needs

apply the various acts that govern the labour relationship and industrial relations in the South African context

apply the basic communication model to explain the business communication process

utilize the key elements of planning the communication message in order to effectively communicate with an audience

identify key indicators of non-verbal communication
apply concepts of kinesics, proxemics and paralanguage to analyse communication

analyse organisational communications and differentiate between informal and formal organisational messages

apply group theory to manage group development, group communication, group conflict and leadership

write letters, notices, circulars, memoranda, reports, notices of meetings, agendas, facsimile transmissions, e-mails and curriculum vitae

utilise devices such as tables, graphs, charts and pictograms to explain or amplify messages

identify the 3 parts of a good presentation
utilise various audio-visual aids to enhance a business presentation

utilise telephone techniques to optimize the usage of a telephone in business communications

apply interview techniques to effectively communicate in the business context

utilise the power of mass media to reach audiences quickly, efficiently and effectively
utilise technology to communicate messages to large audiences

analyse environment for entrepreneurial opportunity
choose an organisational form to suit their business

identify and develop objectives for the small business
utilise the 4 major management activities to achieve these objectives

identify the components of a written business plan
state the vision of the plan in the strategic context

describe the nature and role of mission statements in business strategy
identify the components of a mission statement

identify the structure of the executive summary
write an executive summary for the stakeholders in the organisation

gather data from the internal and external business environments
analyse the data from these situation analyses
draw conclusions and make recommendations from the audit

identify strategic objectives that management can consider for the business
use the Grand Strategy Matrix to select strategies for their organisation

speak and present effectively in a business context
utilise the 7 prerequisites for effective presentations
utilise the 3 components of presentation style

start and logon to Windows
understand the Windows 98 screen
use the mouse
use the keyboard

use menus and toolbars
create a new document
use the keyboard and mouse functions
use text formatting
save, close and open a document
format characters
preview and print a document

create a new workbook
open and save a workbook
navigate a worksheet
enter labels and values in a worksheet
calculate value totals
enter formulas
format fonts

create a new presentation
open, save and view a presentation
navigate a presentation
insert slides and text
promote and demote paragraphs
deliver a presentation
use slide transition, animation, text and objects

display a specific web page
browse and search the web
add a web page to favourites
change your home page
compose, send and receive e-mail
add a name to the address book
reply, forward and delete a message

apply understanding of marketing principles by supplying and discussing examples of the marketing process in action

explain products and services
classify business and consumer products
identify the importance of branding, packaging and labelling

describe the differences between intensive, selective and exclusive distribution
discuss the nature of the service that is delivered by intermediaries
describe the importance of intermediaries in the distribution plan

discuss the importance of pricing in the marketing mix
discuss the 4 basic pricing structures
list and describe the internal and external factors affecting pricing
identify various forms of discount

identify the different forms of communication
outline the communication process
identify the different marketing communications tools
describe the importance of communication to the organisation

identify various advertising objectives
discuss the AIDA model and its components
distinguish between copy, visualization and layout and supply examples of each element

discuss the objectives of personal selling
discuss personal selling as a marketing communications tool
identify and describe the various steps in the personal selling process

discuss sales promotion and provide examples
distinguish between business and consumer promotion tools
identify and discuss the steps in developing and implementing a sales promotion programme
identify and describe at least 6 consumer promotion tools

discuss the concept of public relations
discuss the various functions of public relations
discuss the various public relations techniques
discuss the objectives of public relations

distinguish between the 2 groups of the marketing environment
discuss the demographics of the South African market
describe the consumer decision-making process
differentiate between the different levels of acceptors of a new product

differentiate between different market types
discuss the different approaches to market segmentation
describe the market segmentation process
identify the benefits of market segmentation
identify the limitations of segmentation

discuss the benefits of the marketing information system
discuss the steps in the research process
differentiate between different types of data

Integrated assessment

An integrated approach to assessment is adopted to ensure that the qualification is open, transparent, fair, valid and reliable. In this respect, both summative and formative assessment processes are accounted for. Integrated assessment provides the learner with an opportunity to display an ability to integrate practical performance, actions, concepts and theory across exit-level outcomes to achieve competence in relation to the purpose of this qualification.

The competence that the learner is required to demonstrate is clearly articulated in the associated assessment criteria of the qualification. The learner must achieve all exit-level outcomes for the award of the qualification. 


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