Description

        1.  

Subordinates are informed and familiarised with the way in which credit policies and procedures should be interpreted and implemented
Deviations from enterprises credit policies and procedures are identified and corrective measures are implemented
Negative impact of enterprises credit policies and procedures on sales and profits are reported to top management so that adjustments may be effected

1. Credit management problems are correctly identified
   Internally generated information on credit management problems is correctly gathered and investigated
   Research findings are evaluated
   Research reports are compiled
   Recommendations arising out of the research report are made
   Recommendations to top management are reported

2. Number of new accounts to process per day/week/month are set, in consultation with the marketing department
   Targets for collection of overdue accounts are set
   Output / Productivity of subordinates is measured
   Corrective measures to rectify poor performance by individuals or group of employees are implemented
   The techniques to develop teamwork among employees are explained
   The ability to work harmoniously in groups is demonstrated
   Diverse motivational techniques and tools are assessed for their effectiveness and implemented

3. Data is accurately and clearly documented in written and electronic format
   Effective group interaction is demonstrated
   Information is clearly and coherently presented orally
   Appropriate information is entered, retrieved and presented in the required format
   The required information is retrieved through the use of appropriate systems

4. The dynamic nature of the employee/employer relationship is demonstrated
   The grounds on which an employee may be dismissed are explained
   The grounds on which a dismissal may be construed as unfair, are identified
   The basic tenets of a disciplinary code and procedure are explained
   Disciplinary procedures are implemented
   Steps in the grievance procedure are correctly identified, explained and implemented

Integrated assessment:

Various forms of assessment are used; inter alia, assignments, projects, tests, case studies, examinations and simulation exercises.