Description

As employees of the SayPro, we commit to providing high-quality services and facilities in a fiscally sustainable, responsive, and friendly manner to foster a safe and healthy community. We believe that the standard of service promotes all that is positive about SayPro community. To best achieve SayPro commitment to provide a wide range of quality services from diverse departments, we support the philosophy of public service embodied in the following statements:

• We care about SayPro community and its people.
• We seek to identify creative and innovative approaches to serve SayPro community.
• We believe in meeting SayPro customers’ knees by providing friendly, courteous, and efficient service.
• We strive to make decisions with input from those most likely to affect.
• We believe in listening to SayPro customers’ and responding to their ideas and concerns.
• We affirm that all employees have the responsibility of meeting a high standard of excellence within the parameters of their job to ensure quality services from SayPro.

Provisions

External Customers

All those seeking assistance from SayPro accorded a high level of service regardless of the way the aid found.

 Internal Customers: Staff give each other the same level of service as that provide to SayPro external customers, as internal standards support foreign service delivery.

Courtesy: Courtesy shown in all circumstances, even in difficult situations where the customer does not show similar courtesy in return. Staff courteous in their spoken words, body language and demeanour.

Accuracy: Where there is any doubt about the accuracy of any information, the details checked and validate before release.

Accountability: Staff look for ways to check the quality of service they deliver. Concerns about the quality of service referred to the next level of management.

 Integrity: Staff act with integrity in all their dealings with both external and internal customers.

Continuous Improvement: Impediments to excellent customer service, when identified, addressed. Examples might include reviewing procedures, documentation.

Training and programmes: Training and applications provide on SOUTHERN AFRICA YOUTH PROJECT skills and youth development on a knee’s basis.

Responsibility Accountability

Each member of staff is:

• Accountable for the quality of service they deliver.
• Has a responsibility for identifying and reporting any impediments to the delivery of excellent customer service?
• Management is having a responsibility for acting upon any identified impediments to the delivery of excellent customer service.